Customer Rights & Integrity

At PalV’s Kasti, we view our relationship with you not as a transaction, but as a bond of trust.

We are committed to protecting your rights through the following principles:
 

1. Dignity, Equality & Respect

• Universal Service: Every customer is treated with equal respect and care, regardless of age, caste, social status, or the size of their order.

• Spiritual Sensitivity: We honour your specific spiritual and cultural needs with the dignity they deserve.
   

2. Absolute Transparency & Education

• Product Knowledge: You have the right to know exactly what you are buying. We provide full details on Kasti thickness, length, and Sadra materials so you can make an informed choice.

• Freedom to Compare: We encourage you to seek second opinions or compare prices with other shops. We want you to choose us because you trust us, not because you lack options.

• No Hidden Costs: You are entitled to fair, upfront pricing. There are no hidden charges or misleading offers.
   

3. Ownership & Accountability

• Direct Access: You have the right to know the name of the business owner responsible for your order, as well as your courier and tracking details.

• Informed Updates: We pledge to keep you informed about your order's progress and delivery timeline in clear, understandable language.
   

4. Privacy & Security

• Data Protection: Your personal information, order history, and payment details are held in strict confidence and used only for fulfilling your order.

• Safe Transactions: You have the right to a secure shopping environment using verified, encrypted payment systems.
   

5. Control & Redressal

• Decision Power: You remain in control of your order. You may modify or cancel orders within the allowed timeframes without facing undue barriers.

• Voice & Feedback: Your voice matters. You have the right to lodge complaints or share feedback and expect a prompt, courteous, and helpful resolution.