Customer's Rights

Accessibility and Availability

To be provided with appropriate products & services regardless of age, gender, race, religion, nationality, social status or any special needs or source of payment.
To be able to access own order records.

Information Exchange

To be entitled to be informed about your order details, progress, approximate delivery date in a language that you understand (where possible).
To know about the estimate of order, progress, information on products special educational needs.
To know the name of the business owner responsible for your order completion, courier agency & delivery tracking code.
To be educated about product including kasti thickness, kasti length, sadra material etc.
To seek a second opinion from other parsi shops for better pricing and services.

Involvement in Decision Making

To be actively involved in decisions involving your order placement.
To give consent or refuse order placing to the extent permitted by law.
To make changes or cancel orders within allowed timeframes, without undue barriers.

Respect Dignity & Consideration

Personal & Information Privacy

To confidentiality & privacy of your order information & all aspects of care rendered.
To be provided with suitable privacy for undergoing order placement, certain procedures & treatment.

Right to Accurate Information - To receive clear, complete, and truthful information about products, services, pricing, delivery, and policies.
Right to Accessibility - To access the platform and services in a user-friendly format across all devices.
Right to Privacy - To have personal and payment information kept confidential and used only for agreed-upon purposes
Right to Security - To transact in a secure online environment with protection against fraud or misuse
Right to Choose - To select from a range of product or service options, customizations, or delivery method
Right to Fair Pricing & Transparency - To know all costs up front, without hidden charges or misleading offers.
Right to Customer Support - To access timely, courteous, and helpful assistance through available customer care channels.
Right to Feedback & Redressal - To express opinions, share reviews, and lodge complaints — and to expect them to be heard and resolved promptly.
Right to Product/Service Quality - To expect delivery of products and services that meet the quality and descriptions promised.
Right to Informed Consent - To accept or decline optional services, marketing emails, or data usage requests
Right to Service Timeliness - To receive orders and services within the timeframes committed
Right to Safe Transactions to use verified and encrypted payment systems for financial safety
Right to Cancel or Modify Orders make changes or cancel orders within allowed timeframes, without undue barriers.