Customer's Rights
Right to Non-Discrimination
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To access services without discrimination based on age, gender, religion, location, or payment method.
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Right to Accurate Information
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To receive clear, complete, and truthful information about products, services, pricing, delivery, and policies.
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Right to Accessibility
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To access the platform and services in a user-friendly format across all devices.
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Right to Privacy
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To have personal and payment information kept confidential and used only for agreed-upon purposes.
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Right to Security
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To transact in a secure online environment with protection against fraud or misuse.
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Right to Choose
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To select from a range of product or service options, customizations, or delivery methods.
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Right to Fair Pricing & Transparency
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To know all costs up front, without hidden charges or misleading offers.
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Right to Return & Refund (As Per Policy)
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To return products or request refunds as per the stated return and refund policy.
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Right to Customer Support
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To access timely, courteous, and helpful assistance through available customer care channels.
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Right to Feedback & Redressal
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To express opinions, share reviews, and lodge complaints — and to expect them to be heard and resolved promptly.
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Right to Product/Service Quality
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To expect delivery of products and services that meet the quality and descriptions promised.
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Right to Informed Consent
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To accept or decline optional services, marketing emails, or data usage requests.
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Right to Service Timeliness
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To receive orders and services within the timeframes committed.
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Right to Safe Transactions
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To use verified and encrypted payment systems for financial safety.
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Right to Cancel or Modify Orders
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To make changes or cancel orders within allowed timeframes, without undue barriers.
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